Instarem - Cash Pickup
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Frequently asked questions

Who are Instarem’s authorised cash collection partners in the Philippines?
  1. China Bank
  2. Development Bank of the Philippines
  3. Expresspay, Inc.
  4. First Consolidated Bank
  5. Unified Products and Services (formerly Global Pinoy Remittance and Services Inc.)
  6. Land Bank of the Philippines
  7. Phil Bank of Communications
  8. Philippine National Bank
  9. Robinsons Inc/Robinsons Department Store
  10. Direct Agent 5, Inc
  11. Sterling Bank of Asia
  12. Union Bank of the Phils
  13. United Coconut Planters Bank
How will my recipient know that the money is available for pick up?

We notify both the remitter and the recipient with all the details when the money is ready for pick up.

What does my recipient need to collect a cash pick-up transfer?

To collect a cash pick-up transfer, your recipient will need a:

Valid photo ID that shows their full name. This must match the details supplied on the transaction. It is, therefore, important that the information entered on the transaction matches your recipient’s ID so please verify its accuracy before sending.

The transaction ID. This will be sent to your recipient by email once the payment is available for collection. It is, therefore, important that you furnish the correct phone number for your recipient while setting up the transaction. Alternatively, you can also share the transaction ID with your recipient when the pick-up is ready for collection.

Which valid photo IDs can the recipient show at the cash pickup centre to collect the money?
  1. Passport
  2. Driver's License with Photo
  3. Professional Regulation Commission (PRC) ID
  4. National Bureau of Investigation (NBI) Clearance
  5. Police Clearance Certificate
  6. Postal ID
  7. Voter’s ID
  8. Barangay Certification
  9. Government Service Insurance System (GSIS) e-Card
  10. Social Security System (SSS) Card
  11. Senior Citizen Card
  12. Overseas Workers Welfare Administration (OWWA) ID
  13. OFW ID
  14. Seaman’s Book and Seafarer’s Registration Certificate
  15. Alien Certification of Registration/Immigrant Certificate of Registration
  16. Government Office and GOCC ID, e.g. Armed forces of the Philippines (AFP ID), Home Development Mutual Fund (HDMF ID)
  17. Certification from the National Council for the Welfare of Disabled Persons (NCWDP)
  18. Department of Social Welfare and Development (DSWD) Certification
  19. Integrated Bar of the Philippines ID
  20. Company IDs issued by private entities or institutions registered with or supervised or regulated either by the BSP, SEC or IC
What is the sending limit for cash pick-up transfers?

The current sending limit for cash pick-up transfers is PHP 50,000.

What are the timings to collect the money from a cash pick-up partner?

The recipient can collect the money from a cash pick-up partner between 10 am and 7 pm PHT.

Will my recipient be charged when collecting the money?

Your recipient will not be charged by Instarem or any partner in our network when collecting the money as cash.

When will funds be ready for collection?

Funds are usually available within 2-3 business days for collection. In some instances, however, we may require additional information from you for your transaction to be processed.

What happens if my recipient is unable to collect the cash immediately?

The recipient must collect the cash from our partner within 30 days. In case, the recipient is unable to collect the cash within the given time period, the transaction automatically gets cancelled.

We top up your account with 25 InstaPoints as soon as you Sign Up.

InstaPoints are loyalty points that you can redeem against your transactions to give you a discount.

More The InstaPoints, More The Discount.

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