Frequently asked questions

We notify both the remitter and the recipient with all the details when the money is ready for pick up.

To collect a cash pick-up transfer, your recipient will need a:

Valid photo ID that shows their full name. This must match the details supplied on the transaction. It is, therefore, important that the information entered on the transaction matches your recipient’s ID so please verify its accuracy before sending.

The transaction ID. This will be sent to your recipient by email once the payment is available for collection. It is, therefore, important that you furnish the correct phone number for your recipient while setting up the transaction. Alternatively, you can also share the transaction ID with your recipient when the pick-up is ready for collection.

The current sending limit for cash pick-up transfers is PHP 50,000.

The recipient can collect the money from a cash pick-up partner between 10 am and 7 pm PHT.

Your recipient will not be charged by Instarem or any partner in our network when collecting the money as cash.

Funds are usually available within 2-3 business days for collection. In some instances, however, we may require additional information from you for your transaction to be processed.

The recipient must collect the cash from our partner within 30 days. In case, the recipient is unable to collect the cash within the given time period, the transaction automatically gets cancelled.