My eSIM is not activated. What should I do?

Please note that your eSIM will only get activated when you have reached your travel destination and is connected to a mobile network. If eSIM is still not activated, you can do the following checks: 

1. Ensure mobile data and data roaming are turned on. 

2. Ensure Data roaming for the eSIM is turned ON, not data for your main SIM card. 

3. If you are still facing connectivity issues, please reach out to our customer support team via Help Centre.