Terms & Conditions – InstaReM Best Transfer Amount Guarantee

InstaReM PTE Ltd. and the InstaReM group of companies (“InstaReM”) are committed to providing the best service and total transfer amount to the recipient compared to other remittance service providers.

This agreement (the “Agreement”) sets out the terms and conditions which govern the Best Transfer Amount Guarantee Program for all the InstaReM group of companies. As used herein, the terms “you”, and “your” means the person who is claiming the Best Transfer Amount Guarantee.

We provide a Best Transfer Amount Guarantee to our clients by which we abide to provide our clients the best ‘transfer amounts’ to the corridors we remit to.

Guarantee:
  1. InstaReM strives to provide the Best Transfer Amounts to its first-time and existing users, to all the countries it provides remittance services to.
  2. InstaReM will match the differential amount, if a client finds a better ‘Transfer’ amount as compared to InstaReM, for the same currency pair, and the same ‘sending amount’.
  3. If the ‘Transfer Amount’ on another licensed money transfer operator website is higher than the amount that you see at InstaReM.com for the same ‘sending amount’ and currency pair, you need to take a screenshot of the currency converters on both the competitor website & InstaReM website.
  4. If you’re not an existing InstaReM customer, please register/sign up at InstaReM.com
  5. From your registered email id send an email to transferguarantee at instarem.com, with the subject line: ‘InstaReM Best Transfer Amount Guarantee.’ Please attach both screenshots of the competitor and InstaReM as taken in step 3. The screenshots should include the desktop or the mobile date and time.
If we find that we’ve not lived up to our ‘Best Transfer Amount Guarantee’, we’ll do the following:
  • For New Users:
    1. If the difference between the transfer amounts is equal to, or less than USD 15, you will receive a coupon to match the the differential amount, or USD 15, whichever is lesser. This coupon would be applicable towards your first transfer
    2. In addition to ‘1’, you will also be awarded a USD 5 coupon towards your first transfer, taking the total first transfer coupon value to a maximum value not more than USD 20
  • For Existing Users:
    1. We will credit 25 InstaPoints additional to your account.
The following limitations apply:
  • Best Transfer Amount Guarantee is based on the total amount to be sent, including fees.
  • The applicable destinations or destination currencies of transfer would only be as per the drop down menu listing on the InstaReM homepage currency converter.
  • 25 InstaPoints are credited directly to the existing user’s account which can only be redeemed against new transactions.
  • The coupon awarded can only be used on the first transaction.
  • You must register with InstaReM to use the Best Transfer Amount Guarantee
  • The comparison should be with another similar and comparable licensed remittance service provider that offers services to and from the same countries.
  • The ‘Send Amount’ in comparison should not be above USD 5,000, or equivalent currency
  • Can only be claimed once per user.
Sorry, we do not support the Guarantee where:
  • Transfer amounts from, or on behalf of third party vendors or affiliate websites.
  • Additional discounts applied in checkout.
  • Offers advertised as percentage off or amount off the applicable currency off (e.g., “15% off” or “$5 off”), or similar promotions.
  • Transfer amounts that cannot be deemed independent of other items, e.g., fees, bank charges.
  • Bundle offers, rebates, coupons, mail-in offers, offers that include financing.
  • Transfers that require a minimum quantity transfer.
  • Transactions of USD 5,000 or above will not be eligible for transactions already funded or in process in equivalent currency.
Prohibited Uses:
  • You may only use our Best Transfer Amount Guarantee Program in good faith for lawful purposes. You may not:
    • create more than one account in order to use the Best Transfer Amount Guarantee Program more than once;
    • transfer the rate snapshots to someone other than yourself;
    • create a fictitious account;
    • use the Best Transfer Amount Guarantee Program in: (i) any way that breaches any applicable local, national or international law or regulation; or (ii) any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
    • use the Best Transfer Amount Guarantee Program in any way that we consider to be unreasonable (at InstaReM’s sole and absolute discretion);
    • otherwise attempt to circumvent this Agreement or the Best Transfer Amount Guarantee Program.
Identification Documents:
  • InstaReM may require additional identification documents from you prior to crediting the InstaPoints to your account or issuing a coupon.
  • InstaReM shall not be in breach of this Agreement (nor have any obligation to credit InstaPoints to your account nor approve the Best Transfer Amount Guarantee) if you do not (in InstaReM’s sole and absolute discretion) provide the identification documents requested by InstaReM.
  • If you choose to redeem InstaPoints or a coupon against a transaction, InstaReM KYC processes would need to be completed before completing the transaction
Non-compliance with the Best Transfer Amount Guarantee Program:
  • InstaReM has the right to refuse to oblige by its Guarantee (in its sole and absolute discretion) if InstaReM suspects that you have not used the Best Transfer Amount Guarantee Program in good faith or have breached this Agreement.
  • We will determine, in our sole and absolute discretion, whether there has been a breach of this Agreement. When a breach of this Agreement has occurred, InstaReM may take such action as we deem appropriate, including (but not limited to) termination of this Agreement or closing your account(s).
Limitation of Liability:

InstaReM accepts no liability for any use of the Best Transfer Amount Guarantee Program which does not comply with this Agreement.

Guarantee General Provisions:
  1. Instarem reserves the right to suspend or terminate the Guarantee without prior notice violating any of these Terms and Conditions or for any other reason whatsoever.
  2. Instarem reserves the right to amend the Guarantee at any time at our sole discretion.
Indemnification:

You agree to defend, indemnify, and hold Instarem PTE Ltd., Instarem group of entities and Our affiliates harmless from and against any demands, loss, liability, claims, damages or expenses (including reasonable attorneys’ fees and costs, made against us by any third party due to, arising out of, or related to (i) your access to the Site, (ii) your use of the Site and the Instapoint Rewards Program, (iii) any User Content posted, uploaded or transmitted by you, (iv) your use or distribution of any User Content, (v) your violation of these Terms & Conditions, or (vi) the infringement or other violation by you, or any third party using your account or username, of any intellectual property or other right of any person.

Entire Agreement:

These Terms & Conditions represent the entire agreement between you and us with respect to the subject matter addressed herein and supersedes all prior to contemporaneous agreements or understandings, written or oral. These Terms & Conditions shall be binding upon and inure to the benefit of the parties hereto and their respective successors and lawful assigns.

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