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What payment methods does InstaReM support for transfers from Hong Kong?

We currently support:

  1. Debit card payments (Available only for individual users)
  2. Bank Transfers
Which debit cards are accepted by InstaReM?

InstaReM accepts all debit cards issued by Visa and MasterCard.

How many cards can I add to my InstaReM account?

You can add a maximum of 3 cards to your InstaReM account.

How can I make a debit card payment?

Once you reach the final step of setting up your transfer, you'll see debit card as a payment option.

  1. Select debit card as your payment method.
  2. Fill in your card number, expiry date, security code and click on add your card.*Your card details will be saved to your profile for future use.
  3. Once you have filled in your debit card details, click on Authorise & Pay.
  4. Click on Send Verification Code. Enter the code received on your mobile phone and click on Confirm.
  5. Once you've verified your identity, you will be taken to the 3D Secure (3DS) authentication screen.

Once you've completed the 3DS process, you'll be taken to our payment confirmation screen.

Note: One card cannot be linked to multiple InstaReM accounts.

Are there any extra fees for paying by a debit card?

For debit card payments, we charge a fee of 1.99%, over and above the transaction fees.

Can I pay using someone else's card?

No, you cannot pay using someone else's debit card. We only accept payments made from the user's own debit card.

How long does a debit card refund take?

Once you cancel your transaction for which we have received the funds, a debit card refund can be processed within 3-4 business days.

What do I do if my debit card transfer fails?

Please contact your card-issuing bank for more information.

Is there a limit on debit card payments?

You can send a minimum of HKD 1000 and a maximum of HKD 30,000 via debit card payment method.

We top up your account with 75 InstaPoints as soon as you Sign Up.

InstaPoints are loyalty points that you can redeem against your transactions to give you a discount.

More The InstaPoints, More The Discount.

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