Scam Awareness

While we stay vigilant round the clock to identify threats and protect your personal information, it’s equally important that you are aware about the tricks cyber criminals use to defraud you.

To report a scam, please contact our customer experience team through our mobile app.

Common types of scams

Scammers can use multiple methods to get your personal data which includes private user details, passwords, and other financial information.

Here are some common attempts they use:

1. Disaster relief scam

Asking for donations in the name of a charity. If you wish to make a donation, do so to a known or trusted organisation only.

2. Impersonation scam

Scammers may pose as tech support officers or claim to be from a trusted organisation through calls or text messages.

3. Loan scam

Instant cash loans may be offered by the scammer for an upfront fee. However, you never actually receive the loan amount.

4. Love scam

Scammers create fake online profiles on dating sites to prey on unsuspecting people. They gain your trust and use it to gain access to your financial information.

5. Lottery/Sweepstakes scam

You may receive letters, calls, or emails that you have won a prize or money. However, the scammer will then say that you need to pay to collect your prize.

6. Online purchase scam

Using deals that are too good to be true, scammers lure in customers, take their payment, and disappear without a trace.

7. Friend/family scam

Scammers, claiming to be your friend or relative, request that you send money to them. Do not send the money without verifying their story and identity.

8. Sending money to a stranger

Almost all scams start with a stranger contacting you. Any funds transferred to a stranger cannot be recovered.

How to protect yourself against scams

  • Never share your personal information or your financial details with anyone. Banks, the police, or government agencies will never ask you for your personal information or banking details over the phone, email, SMS, or WhatsApp.

  • Never save banking information such as credit card numbers, CVVs, or PIN numbers on your mobile device.​

  • Do not be pressured into transferring funds or remitting money to unknown parties. Scammers will always try to create a false sense of urgency.

  • Always verify the source and legitimacy of any request.

  • Do not download links or open attachments from unsolicited emails received from untrusted sources.

  • In your mobile phone settings, do not enable installation of apps from untrusted sources.

  • Avoid using unsecured or unknown Wi-Fi networks. Rogue Wi-Fi access points are present at public spaces and are often used for malicious activities. ​

Reporting a scam

If you believe you have been scammed or that your financial or banking credentials have been compromised:


    • Contact your local police.


    • Report the incident to your respective bank.


    • Change the passwords of all the affected accounts immediately.


If you used Instarem to send money as a result of a scam, please report the fraud immediately to our customer experience team.

Other ways to get help



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