In the last 4 years of being in the remittance business, we at InstaReM have realised that overseas money transfers are not devoid of emotions – in fact, money transfers are charged with a range of emotions. We have seen them all – from the joy of a rate surge to the frustration of an incomplete transfer.
This World Emoji Day, InstaReM is launching InstaMojis to celebrate the many emotions of money transfers.
Arrrgggghh!! Yes, we know how that feels. A desirable FX rate is here now and gone in no time. That’s infuriating and how! But we have a solution for that!
You can sign up for the InstaReM FX Rate Watch. If you have a certain FX rate in mind between a currency pair, you can set an alert. We will notify you as soon as the currencies hit the rate of your choice.
Also, you can sign up for our daily rate alert and keep a close watch on the rate of a currency pair. Choose your desired currency pair(s) and we will send you the rates every morning.
The moment all remitters wait for! Whether you are sending money to your family back home or paying for an investment or for your business, being able to send more is a joy beyond words!
Thus, we, at InstaReM, enable you to send more and save more, so you can #DoMore.
Yes, we do see a lot of raised eyebrows and head-scratching. In fact, we receive queries asking if the FX rate displayed on our currency converter is what will be applied on transactions. Or will there be additional charges? That surely does make us smile!
It’s no secret anymore that InstaReM offers Zero-Margin FX rates, which are mid-market rates directly sourced from Reuters.
Yes, no additional charges, no sneaky margins applied on the rates. Yes, we do charge a nominal fee on all transactions. But that is clearly displayed on your transaction screen. Absolute transparency!
Wait, what’s the confusion then?
We did a little dance ourselves at InstaReM the first time we realised this. There are many remittance service providers in the market who offer good rates and no fees. But what really matters is the value you get out of the money sent.
To test our claim, we launched the Best Transfer Amount challenge where we invited customers to find better transfer amounts on the same currencies with our competitors. The results of the exercise only strengthened our claim. Thus, we now offer the Best Transfer Amount Guarantee on all transactions across all corridors.
If you must make a scheduled transfer, there is nothing that spoils the day more than having to send money at an undesirable rate. While there is very little that we can do to help such unfair situations, InstaReM ensures you get the most out of your money even under such circumstances. With our Zero-Margin FX Rates and a nominal fee, you can be sure of getting the Best Transfer Amount on your transaction.
We endeavour to help you look beyond the grief and look at the brighter side!
We receive a few frustrated emails and phone calls from our patrons/clients enquiring about their incomplete transfers. Guilty as charged! We admit that we may not be able to live up to our time-commitment all the time. Sometimes it’s just living by the regulations of the countries we operate in. We might need additional verification for instance. Sometimes, the very technology that gives us an edge, may fail us due to a feature update that’s gone awry. But stay absolutely assured, we are not hoarding your money. We process a transaction right after its set up. To ensure the safety of your money your transaction goes through multiple checks and that’s where the delays occur.
Not being able to delight our patrons frustrates us as much as it does to them. But we are getting better with time. We’re sure the instances of frustration will be passé soon!