The amaze card is both a virtual and physical card that can combine up to 5 debit or credit cards. This eliminates the need for you to carry multiple cards. You can choose a specific card from your app to transact with any time.

You can apply for an amaze card via the Instarem app. You'll need to have a registered and approved Instarem account to get the amaze card.

Once you have received your physical card via mail, you can activate it through the amaze app.

• Access the amaze page either via the card symbol on the bottom right or via the dashboard.
• Tap on Activate Card.
• Set your Card Pin.

Please note that you can begin online transactions even before your physical card arrives.

You get 1 InstaPoint for every 1 SGD spent in foreign currency on your amaze card. The InstaPoint is rounded down to the nearest dollar and capped at 500 InstaPoints per transaction.

For example, if you spend SGD 500 in foreign currency in a single transaction, you will receive 500 InstaPoints. If you spend SGD 1,000 in foreign currency in a single transaction, you will receive the maximum of 500 InstaPoints.

You will receive the InstaPoints by the 15th of the following month after the end of the relevant quarter.

The following are excluded from earning InstaPoints:

• Transactions made in SGD
• Foreign currency transactions less than SGD 10 (currency equivalent)
• Refunds and chargebacks
• Transactions on selected Merchant Category Codes (MCCs)

In case of refunded transactions, we will deduct the refunded amount from the final calculation of InstaPoints to be awarded.

Please note: MCCs are assigned by payment card organisations (e.g.: Visa, MasterCard). Instarem does not have a say in the assignation of these codes. A merchant’s registered MCC may not always correspond with its nature of business.

Starting 1st October 2022 InstaPoints can be used as discounts on overseas money transfers or they can be converted to cashback. 2000 IPs = SGD 20 cashback.

The amaze card can be used anywhere that Mastercard is accepted and in their accepted currencies.

Amaze offers competitive FX rates, unlike banks which typically add a substantial markup and FX admin fee. Thus, you get the best possible value for your FX transactions and overseas purchases with amaze.

The maximum amount that can be spent on one receipt with amaze is SGD 50,000 or equivalent. It is also subject to the linked card's respective card issuer limit.

Amaze offers competitive FX rates, unlike banks which typically add a substantial markup and FX admin fee. Thus, you get the best possible value for your FX transactions and overseas purchases with amaze.

There is no annual fee or admin fee involved in using the amaze card.

Exchange rates and applicable FX fees are available in-app after you initiate a transaction.

If you have signed up with Instarem using eKYC (electronic KYC), there are no documents required, as the necessary data is extracted from MyInfo.

However, for manual KYC (where you have not used MyInfo), you will need to submit Proof of Identity in the form of your passport or national ID, as well as Proof of Address.

Please share the details and mail the error screenshot to our customer experience team at [email protected].

You can link up to 5 Mastercard (debit or credit) cards that have been issued in Singapore.

You can use your amaze card to make international payments via the credit or debit cards that you have linked to amaze.

To send money overseas, you can use the Instarem app and transfer money via PayNow or bank transfer.

You can transact in any currency and use the amaze card anywhere that Mastercard is accepted, in the currencies that they support.

Yes, it is. We are compliant with the Payment Card Industry Data Security Standards (PCI-DSS) as well as with the Personal Data Protection Act (PDPA). Rest assured that your data, personal and otherwise, is protected at all times.

The refund will be credited to your original transacted card or your current linked card.

At times, merchants process your card payments in a way that creates a duplicate transaction. Merchants will usually refund the duplicate transaction in 5-8 days and the amount will be returned to you automatically.

If 8 days have passed and the duplicate transaction has not been refunded, you may dispute the payment via amaze on the Instarem app:

• Open your app and click on the second button (activity icon) on the bottom right.
• Click on the specific transaction under transaction summary.
• Click on Report a problem.
• Alternatively, go to Support in the app to chat with us or email us. Our customer service officer will require you to complete a dispute form and email it to [email protected] within 14 days from the date of the duplicate transaction.

Yes, in addition to InstaPoints that can be used as amaze cashback, you will continue to earn any rewards given by your card-issuing bank. However, this is subject to the bank’s terms and conditions. You may wish to check with the bank prior to a purchase.

No, you can earn as many InstaPoints as you wish by making as many FX transactions as you wish. However, the maximum InstaPoints awarded per foreign currency transaction is 500 InstaPoints.

For example, if you spend SGD 500 in foreign currency in a single transaction, you will receive 500 InstaPoints. If you spend SGD 1,000 in foreign currency in a single transaction, you will receive the maximum 500 InstaPoints.

Yes, all InstaPoints issued 1st October 2022 onwards will have an expiry of 12 months from the date of issue. For example, if you have received your InstaPoints on 15th October 2022, they will expire on 14th October 2023.

Yes, aside from amaze cashback and discounts on money transfers we are planning to introduce more redemption options to you. Stay tuned!

A Merchant Category Code (MCC) is a four-digit number assigned to a merchant or business by the merchant’s acquiring bank, and amaze does not determine the merchant’s MCC. To find the MCC of your transaction, please check with the merchant or your issuing bank directly.

Amaze transactions will start with an AMAZE* prefix. For example, AMAZE* AMAZON.COM.

The safety of your transactions is of utmost importance to us. We ensure that your payments are made to the intended receiver safely, securely and in accordance with regulatory requirements. However, you can follow these tips to further protect your amaze card from fraud:

• Share your card details: This includes your card number, password, code and PIN. If you need to access your card details to make a payment, go to amaze on the Instarem app, click Card info and copy your card details, or refer to your physical card. Always be sure about who you are paying.
• Turn on alerts: Keep your mobile number and email address updated by going to My info in your profile on the app, so you receive alerts for every transaction made through amaze. If you suspect somebody is pretending to be us on email, reach out to our customer support team via chat by clicking Ask Adam.
• Keep a tab on your transaction history: Click on the card icon at the bottom and view your amaze transactions under card activity.
• Never pay anybody unknown: Scammers can pretend to be government organisations or even your loved ones, so always be alert.

If you find an unknown or suspicious transaction through an email alert or card activity, please lock your card by following these steps:

• Go to amaze on the Instarem app and click the card icon at the bottom.
• Click ‘Lock’ on the right. This will prevent any further transactions on your amaze card.

You may then report the transaction by following these steps:

• Open your app and click on the second button (activity icon) on the bottom right.
• Click on the specific transaction under transaction summary.
• Click on Report a problem.
• Alternatively, go to Support in the app to chat with us or email us. Our customer service officer will require you to complete a dispute form and email it to [email protected] within 14 days from the date of the unauthorised transaction.

You can request a replacement and block your existing card, so it does not get misused. Go to amaze on the Instarem app, click the settings icon (Manage) at the top. Click on Replace a card and select the reason as Lost card. Your current card will then be blocked, and you will receive a replacement with new card details almost immediately. Your physical card will arrive in 12-14 days.