What do the different card statuses mean? 

Your card status reflects its current usability: 

  • Active – Ready to use for transactions. 
  • Frozen – Temporarily blocked; can be reactivated. 
  • Blocked – Permanently disabled; a new card is required.  

Related FAQs

Where can I find my Instarem Business Card details?  What restrictions can I set for my Instarem Business Card?  How do I set or update my Instarem Business Card limits?  How do I block certain Merchant Category Codes (MCCs)?  How can I restrict usage of the Instarem Business Card across different channels? How do I freeze or block my Instarem Business Card? 

Didn’t find what you were looking for?

Have a Personal Instarem account?

  1. Log in to your account on the Instarem app or web.
  2. Go to your Profile section.
  3. Tap on Help.
  4. Search for the relevant topic.
  5. Raise a ticket or chat with us if you didn’t find what you were looking for.

Have a Business Instarem account?

  1. Log into your account on the Instarem business portal.
  2. Tap on Help.
  3. Search for the relevant topic.
  4. You can raise a ticket by:
    • Clicking Submit a request at the top-right corner of the Help Centre page, or
    • Clicking Raise a ticket after selecting a topic or FAQ.
  5. We’ll get back to you once your request is submitted.