Together at InstaReM

Efficiency, creativity or even a revolution - none can be brought about by individuals. It takes an entire team united to create something massive and global in scale. Together, we work hard, brainstorm nonstop, run out of packs of marker-pens a week, and are champions at wolfing down pizzas under 30 seconds!

Build

Work together to overcome challenges and help each other grow - as a team.

Help

Give the customers utmost priority and work with complete transparency.

Learn

Look inside and outside for inspiration and learning – we’re all here to help.

Play

Life is what happens when you're busy working. We make sure to enjoy it.

We love Our People

The Bully With A Funny Bone - Dilbar

8 Reasons To Work For InstaReM

The Product Champion - Vaibhav

Join us to transform the Payments Industry

Marketing 0 Jobs Available

Tech 10 Jobs Available

Backend Developer-Node JS
Full Stack Developer-Node JS/React
Quality Analyst
Mobile App Developer - React Native
Java Developer - Payment Processing
Senior Java Developer
Devops
Product Manager
Graphics Designer
Project Manager – Client Delivery

Mumbai, Vilnius

Your job will entail:

Architecting and writing REST API with version control.
Writing reusable code and libraries, optimize applications for performance and scalability.
Building distributed micros services.
Building secured backend API’s to be consumed by multiple applications (e.g. web and mobile).

Experience: 3+ Years

This job will require:

Experience writing node.js + Express + PostgreSQL / mySQL or MongoDB code in production.
Education - Bachelor or Master in Computer Science.
Experience in profiling, debugging & troubleshooting Node.js processes.
Experience in profiling, debugging & troubleshooting Node.js processes.

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Mumbai, Vilnius

Your job will entail:

Developing scalable applications (both Front-end (ReactJS / ReactJS Native and Back-end NodeJS).
Writing reusable code and libraries, optimize applications for performance and scalability.
Design and implementation of low-latency, high-availability, and performance applications.
Building secured backend API's to be consumed by multiple applications (e.g. web and mobile).
Implementation of security and data protection.

Experience: 3+ Years

This job will require:

Experience writing NodeJS + AngularJS/ReactJS + PostgreSQL / mySQL or MongoDB code in production.
Education - Bachelor or Master in Computer Science
Experience building highly scalable service APIs (REST, SOAP, Microservices) hosted on cloud environment.

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Mumbai

Your job will entail:

Focus on creating and delivering secure, private, and reliable computing experiences based on sound business practices.
Define, develop, execute and maintain a repository of automated and/or manual testing test plans, cases and scripts.
Build the necessary automated tools to address the testing needs including innovating on test solutions in the big data processing space.
Focus not only on functionality, but on performance, data security, and data validation.
Report test status, defects and other quality-related metrics to stakeholders.
Work closely with your peers across disciplines, influencing the entire engineering team to adopt best practices both in engineering and in agile process.
Build and contribute to test infrastructure and tools at an early stage.
Grow your career in a rapidly growing and successful company.

Experience: 2+ Years

This job will require:

Should have hand on knowledge of selenium with Java for Min 2 years.
knowledge of Mobile application testing tools like appium or similar would be a plus.
Proficient in writing testing scripts in test frameworks, do enhancements in framework
Deep understanding of Agile development methodologies.
Basic SQL query knowledge e.g. crud operations etc.
Should be able to work on manual testing as well whenever required.
Working knowledge of SCM (source code management tools), GIT, SVN, Jenkins etc.
Should have manual testing experience too.

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Mumbai

Your job will entail:

Building user-friendly iOS & Android app in React Native.
Designing state-less components in React Native.
State management with redux.
Interaction with backend rest API integration using axios.
Ensure the performance, quality, and responsiveness of applications.
Follow test driven development approaches

Experience: 3+ Years

This job will require:

3+ years experience building Mobile apps.
Experience in React, React Native, Redux, ES7, Axios, Native bridging & HTML5.
Excellent knowledge of iOS & Android design principles and interface guidelines.
Experience with offline storage, threading, and performance tuning.
Excellent HTML, CSS knowledge.

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Mumbai

This job will require:

Solid knowledge of Java 8 with experience with Spring framework and database abstraction layers like Hibernate
Experience working with SQL databases, query optimisation and designing schemas
High coding standards - understanding of test coverage best practices & test pyramid concept
Familiar with Continuous Delivery approach
Experience with Distributed and Concurrent Systems, knowing the tradeoffs between stateful/stateless and synchronous/asynchronous architectures
hands on knowledge of system integration patterns - REST, messaging, Kafka, event streams
Passion about technology and its relationship with product and user experience
Ability to work independently - identify problems, create plans and implement solutions to them
Broad understanding of the concept of minimum viable product (MVP)
Customer is at the heart of everything you do and this empathy drives all decision you make
Ability to articulate complex and technical concepts to non-technical audiences
Knowledge/interest in payment platforms, foreign exchange & highly complex systems

Experience: 2+ Years

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Mumbai

This job will require:

Passionate about product and user experience
Solid Java 8 knowledge and hands-on experience
Experience with Spring frameworks - Spring Boot preferred
Experience working with SQL databases, query optimisation & designing schemas
Understanding of test-driven development (TDD) and the desire to write tests
High coding standards - understanding of test coverage best practices & test pyramid concept
Familiar with Continuous Delivery approach mindset
Experience using DB abstraction layers like Hibernate or messaging services (Apache Kafka, RabbitMQ, JMS etc)
Knowledge of payment platforms, foreign exchange and highly complex systems
Understanding of the concept of minimum viable product (MVP)

Experience: 4+ Years

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Mumbai

Your job will entail:

Lead and co-ordinate the Go-Live activities including the execution of the deployment plans and checklists.
Generate server and application health reports and share the findings with development team.
Create and manage data dump and server setups for various environments.
Build and manage release documentation and technical release notes.
Manage house-keeping, upgrades, installation, backup/restore & adherence to DR plans in order to ensure smooth functioning of existing systems.
Identify, propose, optimize, configure, implement and maintain: - various automation tools for continuous process improvements - server environments for development, testing and production etc. - disaster recovery plans for application, data etc. - various automated application and server monitoring tools - the CI/CD infrastructure and tools - test automation to validate the builds in the CI/CD pipeline - tools for database versioning, source control, continuous performance monitoring

Experience: 3+ Years

This job will require:

Hands on experience in application server installation and configuration. e.g. Apache, Node
Understanding of database versioning, source control, continuous performance monitoring tools
Understanding & working experience in Jenkins, AWS, Unix & LINUX OS
Hands on in source code management tools like Git, Github, SVN etc,
Strong coordination skills in deployment of distributed enterprise applications.

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Mumbai, Singapore

We are looking for an experienced Product Manager who will be responsible for Product Lifecycle Management of Payment Cards and Digital Solutions.

Your job will entail:

Develop written requirements (PRD) and assist in creating/validating mock-ups, managing their iteration through the design and testing process
Managing the product development life-cycle for the development of new platforms
Collaborate with marketing and engineering teams on the product development during the discovery phase to assess the value, usability, and feasibility of product features
Enhancement and extensibility of existing platform capabilities and services
Integrate usability studies, research, and market analysis into product requirements to enhance user satisfaction
Assist in managing the prioritization of new website enhancements and bug/fixes
Monitor key conversion metrics and A/B tests to support continual optimization of the product and business plan
Actively monitor competitors to quickly suggest and adopt best practices
Work closely with the PMs and Scrum teams to communicate requirements to the Scrum development teams for execution and implementation

Experience: 3+ Years

This job will require:

Degree in IT, Computer Science or Design (or related fields) preferred
At least 3 years of working experience in product management, in developing consumer internet products, preferably at an outstanding e-commerce company or banks (cards team)
In-depth knowledge of Payment Cards, wallets, loyalty, merchant acquiring and partnership programs
Proven organizing skills and an obsession with details and quality
Able to conduct deep-dive analysis and derive actionable conclusions
Adept in online/new media trends, especially in mobile apps
Open to feedback and enjoys working in a fast-paced environment
Strong verbal and written communications skills, position-appropriate mentoring/leadership abilities, ability to quickly master new systems and/or processes, capacity to stay organized while managing competing priorities
Hands-on knowledge of or familiarity with tools such as JIRA, Confluence, Slack, MS-Projects, Visio, AHA, In-Vision, etc.
Familiarity with web services, transaction workflow modelling
Familiar with tools like azure, omnigraffle to draw process flows and user stories
Well versed in APIs Rest, software technologies, user interface technologies (web, mobile, rich client)

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Singapore

We are looking for a creative, innovative and detail-oriented Graphic Designer to join us as we accelerate our global expansion in Digital Solutions.

Your job will entail:

Responsible for concept development, graphic design and layout to enhance the visual customer experience
Create concepts and mock-ups with a creative and innovative flair
Design brochures, posters, banners, e-mailers, multimedia presentations and other publications and materials as needed
Video Production or Content Creation for Social Media Platforms
Prepare storyboard, 2D and 3D Images/animations for projects
Collaborating with internal teams to support on design initiatives and content marketing
Support design work across multiple mediums on a variety of projects, from small pieces to multi-channel campaigns
Maintain brand standards and image through creative conceptualization, design, layout for a variety of collateral materials and other media as required

Experience: 2+ Years

This job will require:

Minimum 2 years of related experience
Diploma/Degree in Motion Graphic, Film, Multimedia or related discipline
Knowledge of typography, iconography, color, layout, and data visualization
Good experience in Graphics Animation Design, Video Production and/or Editing, Adobe Products.
Good knowledge of storyboarding, videography and/or photography.
Competent knowledge in design software such as Photoshop, Illustrator, Flash, Video Editing
Strong communication and written skills in English and Mandarin for content creation
Self-starter, with the ability to take initiative and work without detailed guidance
Prior working experience in a start-up environment with exposure to Cards and Wallet is preferred.
Preference will be given to Singaporean Citizens or PR

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Mumbai, Singapore

We are looking for an experienced Project Manager who will be responsible for customer delivery and implementation for our global expansion in Payment Cards and Digital Solutions.

Your job will entail:

Develop project schedules, ensure successful execution of timelines, monitor development progress, anticipate issues and resolve obstacles to maintain realistic production schedules
Assist to gather specifications from clients on how to kick start projects. Ability to be firm on timeline and deliverables
Coordinate activities and functions of designated projects to ensure that goals and objectives specified for the project are accomplished
Liaise with the Product Engineering team for project implementation
Manage PRD handover to Product Engineering team
Manage product and system release updates for stakeholders
Manage the Scrum Team and ensure timely delivery
Build strong relations with client

Experience: 3+ Years

This job will require:

Degree in Technology, Product, Finance Management or a related field
3+ years experiences in project management in the payments industry
Proven organizing skills and an obsession for details
Possess excellent account liaison and project management skills
Demonstrated technical, aptitude and great analytical skills
Ability to resolve conflicts set priorities and escalate when appropriate
Proven ability to manage multiple projects at a time while paying strict attention to details
Excellent communication, presentation and analytical skills
High level of Integrity, adaptability, ease of handling multiple responsibilities and able to work with minimal supervision
Hands-on knowledge of or familiarity with tools such as AHA, JIRA, Confluence, Slack, MS-Projects, Visio etc.

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Finance 0 Jobs Available

HR and Admin 0 Jobs Available

Compliance 0 Jobs Available

Operations 0 Jobs Available

Risk and Governance 7 Jobs Available

Analyst – Cyber Security
Assistant Manager - Fraud Prevention
Security Engineer – Cyber Security
Architect – Cyber Security
Senior Analyst - Fraud Prevention
Senior Analyst- Enterprise Risk
Senior Analyst- Information Security

Mumbai

InstaReM is South East Asia’s largest digital cross border payments firm. We offer cross border payment services to Banks, Payment processors, Corporates, SME’s and Individuals. We are licensed in Singapore, Hong Kong, Australia and Canada and by end of 2017 will be active in the US and some Asian countries. Using our platform, you can send payments into Asia on the same business day and at a fraction of a cost. We have offices in Mumbai, Singapore, Hong Kong, Sydney, Goldcoast and New Jersey. We are funded by Vertex Ventures, Fullerton Financial Holding and Rocket Internet.

Roles and Responsibilities:

Monitoring and analysing network traffic, Intrusion Detection Systems (IDS), security events and logs.
Prepare Mitigation steps and Coordinate with Tech teams for remediation.
Recommend Use cases for SIEM Enhancements.
Performing an in-depth investigation of, and reporting on, identified malicious requests by examining records in web, database and application logs.
Prioritizing and differentiating between potential intrusion attempts and false alarms.
Efficiently coordinating, and escalating where necessary, the tracking, handling, and reporting of all security events and computer incidents in accordance with internal procedures.
Creating and tracking security investigations to resolution.
Composing security alert notifications and other security related communications.
Advising incident responders in the steps to take to investigate and resolve computer security incidents.
Staying up to date with current vulnerabilities, attacks, and countermeasures.
The ideal candidate should be able to multitask and give equal attention to a variety of functions while under pressure.
Conduct PoCs for Security solutions and provide recommendations.
Integrate Security solutions and device logs with SIEM.
Prepare Reports and Dashboards for Incident Reporting.

Experience: 6 Months - 3 Years

Job Requirements:

6 months-3 years of Information Security experience.
Following certifications would be a plus — GCIH, CCFP, CEH, etc.
Demonstrated experience with Intrusion monitoring, Incident response and mitigation, web application security, threat research and/or intelligence analysis.
Ability to read and write scripts in various languages. (PHP, Bash, PowerShell, SQL, and similar).
Experience with Anti-Viruses, Intrusion Detection Systems, Firewalls, MS Active Directory, Security monitoring tools found in large network environments, along with experience working with SIEM solutions.
Background in hands-on computer and networking experience to include an understanding of TCP/IP, routing, and major Internet protocols.
Familiarity with various network and host-based security applications and tools, such as network and host assessment/scanning tools, network and host based intrusion detection systems, and other security software packages.
Must possess excellent written communication skills and the proven ability to understand and present complex, technical information to both technical and non- technical audiences.
Demonstrate strong problem solving skills, have experience in various tool sets, have knowledge of security best practices, be able to think critically, and be able manage flexible scheduling for 24*7 Operations.

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Mumbai

Roles and Responsibilities:

Develop Fraud Prevention strategies for the Business.
Conduct Fraud Modelling exercise and design new use cases of potential fraud.
Serve as Subject Matter Expert for Fraud Detection System, and suggest the team how to leverage efficient processes and technology.
Identify & Analyze high risk transactions within the business portfolio.
Measure and document ROI/business impact for business enhancements.
Work with business leaders to explain and level set fraud event issues and concepts.
Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks.
Identify fraudulent transactions and cancel them from further processing.
Resolve queued transactions within service level agreements to reduce potential revenue losses.
Interact with stakeholders to validate information and to confirm or cancel authorizations.
Investigate records to identify unauthorized transactions and fraudulent accounts.
Maintain fraud analysis models to improve efficiency and effectiveness of company systems.
Ensure confidentiality of all information collected during investigation.
Determine existing fraud trends by analysing accounts and transaction patterns. Implement new Use cases in the Fraud Prevention system.
Identify system improvements to prevent fraudulent activities.
Recommend anti-fraud processes for changing transaction patterns and trends.
Generate suspicious activity reports and risk management reports for Managers.

Experience: 3-7 Years

Desirable Qualifications, Training and Experience:

Strong technical aptitude and ability to quickly learn the business needs, processes, software, and systems.
Good Written, Communication Skills & Presentation Skills.
Must be an IT graduate (BE/BSC(IT/CS)/BCA/MCA).
Certifications in Fraud Prevention preferred.
Ability to act as a bridge between finance business processes, technology and data/analytics.
3-7 years’ experience in Fraud Detection Domain and/ or investigation preferably in the financial services industry.
Act as an Escalation point for the team to solve, investigate Fraud scenarios.
Technical Experience with Designing Fraud Prevention Systems preferred.

Personal Attributes required:

Highly motivated and can-do attitude who wants to deliver results quickly.
Excellent analytical and problem-solving skills.
Strong attention to detail.
Perform independently, be flexible and fast.

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Mumbai

Roles and Responsibilities:

Prepare vulnerability advisories for new threats and mitigation actions.
Configure and manage intrusion detection systems, and SIEM rules.
Conduct PoCs of Security Products and provide recommendations.
Develop automation scripts to integrate logs and various security solutions.
Investigate intrusion incidents, Security breaches and conduct forensic investigations.
Refine SIEM Rules and build new Security Use Cases.
Evaluate and implement new security technologies and processes that enhance security capabilities.
Report, Oversee and resolve issues during each stage of security projects lifecycle.
Supervise changes in software, hardware, facilities, telecommunications and user needs as per Security Best practices, and CIS Benchmarks.

Experience: 2-5 Years

Job Requirements:

2-5 years of Proven Security experience.
Strong technical aptitude and ability to quickly learn the business needs, processes, software, and systems.
Must be an IT graduate (BE/BSC(IT/CS)/BCA/MCA).
Certifications in Information Security preferred – CISSP, CISM, GSEC, GCIH, GCIA.
Experience in building and maintaining security systems.
Detailed technical knowledge of database and operating system security.
Hands on experience in security systems, including firewalls, intrusion detection systems, anti-virus software, authentication systems, log management, content filtering, etc.
Experience with network security and networking technologies and with system, security, and network monitoring tools.
Thorough understanding of the latest security principles, techniques, and protocols.
Familiarity with web related technologies (Web applications, Web Services, Service Oriented Architectures) and of network/web related protocols.
Problem solving skills and ability to work under pressure.
BS degree in Computer Science or related field.

Personal Attributes required:

Highly motivated and can-do attitude who wants to deliver results quickly.
Excellent analytical and problem-solving skills.
Strong attention to detail.
Perform independently, be flexible and fast.

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Mumbai

Summary:

Security Architect for InstaReM Applications; plan and Implement DevSecOps.
Architect SIEM & Incident Response solutions in-house.
Build Threat Intelligence.
Threat Modelling.

Roles and Responsibilities:

Architect SIEM & Incident response solutions and other Security Monitoring Technology implementations for InstaReM
Integrate Network, Application logs with SIEM for Security Correlation.
Design, Rollout, and Monitor DecSecOps Program for the organization.
Plan, research and design robust security architecture for all IT projects.
Research security standards, security systems and authentication protocols.
Develop requirements for Networks, routers, firewalls, and related network devices and implement Security Monitoring.
Prepare cost estimates and identify integration issues.
Review and approve installation of firewall, VPN, routers, IDS scanning technologies and servers.
Oversee security awareness programs and technical educational efforts.
Update and upgrade security systems as needed.
Conduct Threat Modelling.

Experience: 4-7 Years

Desirable Qualifications, Training and Experience:

Strong technical aptitude and ability to quickly learn the business needs, processes, software, and systems.
Must be an IT graduate (BE/BSC(IT/CS)/BCA/MCA).
Certifications in Information Security preferred – CISSP, CISM, GSEC, GCIH, GCIA.
4-7 years’ experience in Information Security Domain and/ or Enterprise Risk preferably in the financial services industry.
Act as a Single Point of Contact for the team to solve, investigate potential Security breaches.
Extensive experience in information security and/or IT risk management with a focus on security, performance and reliability.
Solid understanding of security protocols, cryptography, authentication, authorisation and network and application security.
Good working knowledge of current IT risks and experience implementing security solutions.
Experience implementing multi-factor authentication, single sign-on, identity management or related technologies.
Ability to interact with a broad cross-section of personnel to explain and enforce security measures.
Excellent written and verbal communication skills as well as business acumen and a commercial outlook.

Personal Attributes required:

Highly motivated and can-do attitude who wants to deliver results quickly.
Excellent analytical and problem-solving skills.
Strong attention to detail.
Perform independently, be flexible and fast.

Apply For This Job

Mumbai

Role and Responsibility:

Develop Fraud Prevention strategies for the Business.
Identify & Analyze high risk transactions within the business portfolio.
Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks.
Identify fraudulent transactions and cancel them from further processing.
Resolve queued transactions within the service level agreements to reduce potential revenue losses.
Interact with banks and customers to validate information and to confirm or cancel authorizations.
Analyze customer and transactional records to identify unauthorized transactions and fraudulent accounts.
Maintain fraud analysis models to improve efficiency and effectiveness of company systems.
Ensure confidentiality of all information collected during investigation.
Determine existing fraud trends by analysing accounts and transaction patterns. Implement new Use cases in the Fraud Prevention system.
Identify system improvements to prevent fraudulent activities.
Recommend anti-fraud processes for changing transaction patterns and trends.
Generate suspicious activity reports and risk management reports for Managers.

Experience: 1-4 Years

Desirable Qualifications, Training and Experience:

Strong technical aptitude and ability to quickly learn the business needs, processes, software, and systems.
Good Written, Communication Skills & Presentation Skills.
Must be an IT graduate (BE/BSC(IT/CS)/BCA/MCA).
Certifications in Fraud Prevention preferred.
Ability to act as a bridge between finance business processes, technology and data/analytics.
1-4 years’ experience in Fraud Detection Domain and/ or investigation preferably in the financial services industry.

Personal Attributes required:

Highly motivated and can-do attitude who wants to deliver results quickly.
Excellent analytical and problem-solving skills.
Strong attention to detail.
Perform independently, be flexible and fast.

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Lithuania

Role and Responsibility:

Assist in developing of Enterprise Risk Management strategies for the Business.
Should have good knowledge in managing information security system for organizations based on ISO27001, PCI – DSS, and assist in implementing ISO 20022 standard to the business or other related standards.
Should have knowledge in creation, development and reviewing of IS policies, procedures, guidelines and SOPs.
Act as a Single point of contact to support Risk assessment and mitigation for Europe and US regions.
Should have knowledge in Secure by design implementations.
Should have exposure to the below:- • Scoping. • Policy & Procedure creation. • Asset Register. • Risk Management. • Defining Controls. • Supporting in implementation of Identified controls. • Recommending process / security solutions to business team. • Understanding of IT services and related control. • Preparation of report summaries and dashboards for the business.
Assessment of information technology control elements on a periodic basis.
Serve as Subject Matter Expert for Information Security and Enterprise Risk and suggest the team how to leverage efficient processes and technology.
Identify & Analyze high risk processes within the business portfolio.
Measure and document ROI/business impact, and cost benefit analysis.
Conduct Information Security training exercises periodically for Global teams.
Conduct Enterprise Risk Assessment.
Generate suspicious activity reports and Management reports for Leadership.

Experience: 3-5 Years

Desirable Qualifications, Training and Experience:

Strong technical aptitude and ability to quickly learn the business needs, processes, software, and systems.
Good Written, Communication Skills & Presentation Skills.
Must be an IT graduate (BE/BSC(IT/CS)/BCA/MCA).
Certifications in Enterprise Risk and/or Information Security preferred.
3-5 years’ experience in Information Security Domain and/ or Enterprise Risk preferably in the financial services industry.
Act as a Single Point of Contact for the team to solve, investigate potential Security breaches.

Personal Attributes required:

Highly motivated and can-do attitude who wants to deliver results quickly.
Excellent analytical and problem-solving skills.
Strong attention to detail.
Perform independently, be flexible and fast.

Apply For This Job

Mumbai

Role and Responsibility:

Assist in developing of Cyber Security strategies for the Business.
Should have good knowledge in managing information security system for organizations based on ISO27001, PCI - DSS standards or other related standards.
Should have knowledge in creation, development and reviewing of IS policies, procedures, guidelines and SOPs.
Should have knowledge in implementing & managing ISO 27001 related activities such as: • Scoping • Policy & Procedure creation • Asset Register • Risk Management • Defining Controls • Supporting in implementation of Identified controls • Recommending process / security solutions to business team • Understanding of IT services and related control • Preparation of report summaries for the ISMS and InfoSec dashboards
Assessment of information technology control elements on a periodic basis.
Serve as Subject Matter Expert for Information Security and suggest the team how to leverage efficient processes and technology.
Identify & Analyze high risk transactions within the business portfolio.
Measure and document ROI/business impact, and cost benefit analysis for Info. Sec implementations.
Conduct Enterprise wide Information Security training exercises periodically.
Conduct Enterprise Risk Assessment.
Generate suspicious activity reports and Management reports for Leadership.

Experience: 3-5 Years

Desirable Qualifications, Training and Experience:

Strong technical aptitude and ability to quickly learn the business needs, processes, software, and systems.
Good Written, Communication Skills & Presentation Skills.
Must be an IT graduate (BE/BSC(IT/CS)/BCA/MCA).
Certifications in Enterprise Risk and/or Information Security preferred.
1-3 years’ experience in Information Security Domain and/ or Enterprise Risk preferably in the financial services industry.
Act as a Single Point of Contact for the team to solve, investigate potential Security breaches.

Personal Attributes required:

Highly motivated and can-do attitude who wants to deliver results quickly.
Excellent analytical and problem-solving skills.
Strong attention to detail.
Perform independently, be flexible and fast.

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Customer Support 1 Job Available

Customer Support Executive

Mumbai, Vilnius

The customer support executive is responsible for ensuring all aspects of customer service are ascribed to via contact either electronically or through voice support.

Your job will entail:

Deal directly with customers either by telephone, electronically or Calls.
Obtain and evaluate all relevant information to handle product and service inquiries.
Serve customers by providing product and service information;resolving product and service problems through co-ordination with internal and external departments and/or parties.
Resolve customer complaints through analysis of the problem; providing optimum solutions, expediting correction or adjustment and follow up to ensure resolution.
Maintain customer databases.
Set up new customer accounts.
Perform customer verifications.
Direct requests and unresolved issues to the designated resource.

Experience: 2+ Years

This job will require:

Knowledge of customer service principles and practices.
Knowledge of MS Office applications - Word, Excel and PowerPoint.
Numeric, oral and written language applications.
Knowledge of administrative procedures.

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Sales 0 Job Available